Jobber adds group mentions for team handoffs

What changed

Jobber’s October 26 product update introduces group mentions in notes across clients, requests, quotes, jobs, visits and invoices. It describes @admins for all account administrators and @assigned for the people assigned to the relevant visit, with read receipts for included teammates.

Availability and boundaries

The announcement labels the update for desktop and mobile and identifies Plus as the eligible plan. It does not establish availability on lower plans. Review the exact record context and intended group before using a notification. This is a coordination feature, not an announced AI diagnosis or automatic approval capability.

An HVAC office use case

Our editorial take: an office could test the feature on a reviewed site-access clarification or a field-to-office question. Name one person responsible for the next step and record the required decision. Being notified or reading a note does not show that someone accepted ownership, resolved the question or approved a customer promise. We have not tested the feature.

Related playbooks

• Prepare an AI-assisted HVAC sales-to-operations handoff
• Reconcile offline HVAC field notes before the office acts
• Use AI to prepare a commercial HVAC site-walk brief