NEWS BRIEF · ServiceTitan
ServiceTitan opens a limited Max pilot for commercial contractors
The Pantheon announcement separates broad residential access from a limited commercial and roofing pilot.
Announcement: · Limited pilot
Source-based news brief with editorial context. Vendor statements are attributed; this is not a hands-on product review.
What was announced
ServiceTitan announced a limited commercial and roofing pilot for Max at Pantheon on October 6. Its release describes agents for site-walk write-ups, daily logs, and invoice review, while agreement review and collections capabilities are listed as forthcoming.
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Who can access it
The commercial offering is a limited pilot. The separate announcement of wider residential availability does not establish access for a commercial HVAC business. Confirm eligibility, included functions, timing, and cost directly with ServiceTitan.
Why it matters for HVAC teams
Our take: commercial teams should evaluate how field findings reach the office and sales team before adding automated follow-up. Ask a vendor to demonstrate one real handoff, including missing information and approval steps. Treat planned agents as roadmap items until your account can use them.
Sources
Availability can change after the announcement. The dates above identify the original release and our coverage.